Our Medium sized lanterns are made with real glass!
We will use USPS postage on all orders. By using USPS postage, you agree to comply with the USPS rules and USPS Privacy Statement (located on USPS website):
Customers may request a refund for USPS postage within 10 days of creating a label, as long as the label has not been used to ship a package. USPS reviews refund requests, and we will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a USPS shipping label, please take a look at this Help article.
Note: We will not be shipping outside of the U.S. at this time (excludes Canada). If you need the items shipped to Canada, please contact us (email or a phone call) and we will take care of you!
Customers may authorize a payment with any major credit or debit card accepted by Road To Tibet Imports.
We (Road To Tibet Imports) vow to only use customers' information to complete orders or returns / exchanges. Our business will not release any customers' information. However, we will utilize Wix(s) analytics based off the data from our customers.
We process your personal information to run our business and provide our users with the best customer services. By accepting our policies, you confirm that you have read and understand them, including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use the Services. We are not responsible for the content or the privacy policies or practices of any of our members, or websites hosted through Wix.
Returns & Exchanges
A standard of 10 business days to Return / Exchange any products that are bought. The items must be unused and the tags may be removed. No receipt required (if you have one please send it to our email).
Note: All sale items are FINAL. No returns or exchanges on Sale items.
Returns / Exchanges:
Due to COVID we will extend the 10 Business Days Return / Exchange timeline. We have updated the Return / Exchange Policy to 30 Business Days!
We may take longer than expected, due to the unpredicted situations. But we will keep in contact with each order through email.